Belmond Hotel Caruso

Ravello

A heavenly retreat between sea and sky

Set on a cliff edge 1,000ft above sea level, Belmond Hotel Caruso is your private balcony over the Amalfi Coast.
This former 11th-century palace boasts all the worldly luxuries anyone could desire. Marbled hallways lead to rooms brimming with antiques and paintings by old masters. Cascading down the mountain, past lemon groves and olive vines, is Ravello, the mesmerising ‘city of music’.
Paradise, found.

REOPENING DATE

1st July 2020

How will the capacity of the hotel be affected?

The capacity of the Hotel won't be affected as our rooms and suites are located in different parts of the Hotel building and Gardens, and each of them has enough space for our guests to enjoy complete privacy.

How is the F&B being affected and what steps have been taken to ensure the health and safety of the guests at your restaurant/s and bar/s?

Buffets and self-service options will not be provided and will be replaced by a-la-carte options. We will also be reviewing the floor plans and making use of our stunning outdoor dining options as well as staggering dining times and looking at additional minimal capacity measures to maintain social distancing guidelines in these areas. The specifics of these measures will be determined by the individual property teams in consultation the relevant health bodies and third-party specialists.

How would you suggest travellers to reach your hotel?

As always we continue to provide private transfers from airports, ports, train stations etc. upon guests' requests. We continue to provide a complimentary shuttle service between our hotel and Amalfi and Positano, active everyday upon request between 9 am and 6.30 pm.

Please note that in order to guarantee social distancing on the shuttle advance reservation is required.

What will the hotel and room cleaning process be like?

Providing a safe environment for our guests and employees is our top priority. Belmond has extremely robust hygiene and cleanliness procedures in place. We will be implementing a series of new cleaning protocols targeted to protect against Covid-19 and ensure our even higher standards are achieved and upheld. As part of these enhanced measures, Belmond will be including extra protocols for staff personal hygiene, removing unnecessary touch points, cleaning and disinfection and social distancing for pre-opening and after Belmond has opened. A safety management team will be established at every property prior to reopening to ensure employees continue to receive regular training on these protocols.

We have engaged a third party specialist to ensure that standards are kept under review and validated. All protocols and procedures will be subject to updates in line with the very latest guidance from relevant health and industry authorities.

Will the pool be open and how will you guarantee safety and social distancing?

Yes, our pool will be open with a maximum capacity of 30 people. The super-chlorination of all swimming pools will be carried out prior to re-opening. Coronavirus is killed by chlorine, so it is safe to keep outdoor swimming pools operational.

We will ask guests to respect social distancing guidelines when using the pool, as in other public areas. Pools that are open will be staffed to ensure adherence to social distancing in and around pools. Sun beds will be spaced apart so as to adhere to social distancing guidance. The number of sunbeds available will be in line with the occupancy of the hotel, removing unneeded sunbeds to maximize the space.

Social distancing will be respected at all times when food or drink is served.

What other steps have been taken to ensure a healthy, safe and most of all an enjoyable Italian summer holiday?

Belmond remains steadfast in our commitment to provide every guest, partner and employee with the highest standards of service and care. In order to ensure Belmond is effectively protecting those at their properties, Belmond will be making changes to their check in process across their portfolio. Belmond will be asking guests who book directly to complete the check-in process prior to arrival. Additionally, Belmond will be providing pre-arrival communications to guests directly and via travel agent partners that will answer frequently asked questions and offer property specific information, including what is being done about Covid-19 at the property where they are due to stay. A contact person will be provided to those checking in to clarify any questions guests may have.

As a further precaution, Belmond will be asking all guests with a reservation for accommodation to undergo a contactless temperature-check on arrival and to complete a comprehensive registration form. We will make this form available electronically so that guests can complete it prior and quickly confirm the information on arrival.

A message to the hopeful travellers

Whilst adhering to the new guidelines on cleanliness and social-distancing, we pledge that our guests will once again feel welcomed into warm and comfortable environments, able to enjoy extraordinary travel and award-winning dining at its finest. We will continue to rise to the challenge of fulfilling our guests’ needs, especially in this regard. The Belmond experience has long been defined by incomparable service, timeless retreats rich with culture, natural wonder and genuine care. We believe our future lies in our heritage. And that, within our walls, our guests will once again experience moments of magic, among those who matter most.

Treat yourself to some of the most unforgettable experiences and magical memories that Belmond provides with these offers!

Feeling like staying at Belmond Hotel Caruso?

More info on Belmond Hotel Caruso is available on their website.